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eBay Unfair Feedback
Problems 'Resolved'
You already know how outraged I am by
recent changes to eBay’s feedback system where sellers can no longer
leave negative or neutral feedback for buyers, however dishonest
those buyers might be. But buyers are still allowed to leave
neutral or negative feedback out of pure spite or jealousy, even
just to force you out of business, and you have to take it or leave
it. Just one neutral, that’s all it takes, to lose your100%
positive feedback rating and thereby cause potential buyers to
distrust you and your products. I know this is true because when I
buy on eBay I avoid sellers, people like me, whose feedback is less
than 100%! As a seller, I am viewed exactly the same as someone who
steals buyers’ money and fails to process orders. That’s because my
feedback is 99.9% though I have never had a negative score and, as
such, I also rank lower in potential buyers’ eyes than a newly
signed up con artist who hasn’t got round to selling anything yet.
But there’s something else you might not
know about feedback that can seriously damage your eBay business.
No I’m not moaning again, I just want you know about a great way
I’ve discovered to prevent negative feedback blighting your account
and I have proof this idea works based on information revealed in a
blog today by an eBay Seller making $300,000 a month on eBay.
The end effect of neutral feedback being
treated the same as negative, isn’t just one of sellers feeling
dejected and ignored by eBay should they dare complain about buyers
leaving unfair negative and neutral feedback. It’s also not
connected to the fact that many PowerSellers are now having their
PowerSeller status rescinded because their feedback rating has
dropped below the required level for PowerSeller status as a result
of neutral feedback they swear has been instigated by rival
sellers. Many of these former PowerSellers, like me, have never
received negative feedback.
The other main problem regarding negative feedback is that too many
negatives, or neutrals, can not only annihilate your PowerSeller
status, they also affect the way your products show up in eBay’s
search listings. The upshot is, as your overall positive feedback
percentage dips, your listings begin to show lower down eBay’s
search engine results pages, no matter whether your poor feedback
comes from competitors or download dishonest buyers.
Let me explain how it works, based on my
own blighted eBay account. I’ve never had a negative point in my
main account but I have had two neutrals in the past year, both from
buyers who just did not read my auction description properly. That
means, because I no longer have 100% positive feedback, my listings
show way below others with 100% feedback who haven’t – yet –
received unwarranted neutral or negative feedback.
But, here’s the biggest shock of all,
because ……
….. also among people whose products
rank highest in eBay’s search engine returns are PEOPLE WHO’VE ONLY
JUST JOINED EBAY TO SELL AND HAVE NOT YET RECEIVED FEEDBACK OF ANY
KIND. Yes, there you have it, potentially dishonest and criminal
newly listed sellers have higher placement in eBay’s search returns
than honest sellers like you, and me.
I spoke to that man today, the one with
$300,000 monthly turnover on eBay, the man whose listings were
dipping ever deeper in eBay’s search engine returns, the man with
the customer from hell who bought several times from him, and just
as many times left unwarranted negative feedback.
He told me eBay’s changes to the
feedback system has almost put him out of business, he’s certain
that one person who continually bought from him and each time left
negative feedback was actually working on behalf of a big time rival
PowerSeller whose own listings now appear way higher in search
engine returns than my disheartened friend.
The victim complained to eBay who,
despite this man sending thousands of dollars eBay’s way each and
every year, was told to take it or leave it!
He was upset, but faced with currently
having no income beyond eBay, he did what several other sellers,
including myself, are currently doing.
He’s closed his feedback flawed account and started another account,
he’s selling exactly the same products as before and his listings
now appear at the top of eBay’s search engine returns. More than
this, he once again has perfect feedback. When negatives appear and
destroy his 100% positive feedback, he’ll close this new account and
start another.
Does that sound childish, or do you
think there may be major benefits to constantly closing and opening
new eBay accounts?
Well look at it this
way - this particular gentleman tells
me, and I agree with him as I am working the system myself, that
with 100% positive feedback, even in a newly opened eBay account,
products can fetch up to twice the amount they’d fetch with a
‘flawed’ feedback rating, even one boasting many thousands of
positive points each year.
So there you have it, take my advice and
keep your listings high in eBay’s search engines, open a couple of
new eBay accounts today, grow 20 or 30 positive feedback points in
each, then let those accounts lie dormant until feedback drops and
listings in your main account also begin to fall.
You can open as many eBay accounts as
you like, using the same credit card or bank account each time, as
long as each account has a different email address to all the
others.
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